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Kalender-Icon Ontological foundations of services as socio-technical systems

Ort: Seminarraum Zemanek, Favoritenstrasse 9-11 (Stiege III, Erdgeschoß, hellgrüner Bereich), 1040 Wien
Montag, 8. November 2010 - 17:00 bis 18:30

Die E-Commerce Group des Institute of Software Technology and Interactive Systems der präsentiert: Public Lectures in Business Informatics – Trends in e-Commerce WS 2010/2011

Nicola Guarino – CNR Institute for Cognitive Sciences and Technologies, Trento, Italy

Despite the increasing diffusion of service-oriented architectures, which are seen as a solution for flexibile integration of services in complex organizations, still a huge gap exists between the way services are understood at the business level, and the way services are described at the technical level.
Indeed, at the technical level, most of the efforts conducted on services nowadays are focusing on aspects related to data and control flow, often disregarding the business implications at the social, economical, legal and organizational level. In this talk I will analyze the notion of service from an ontological point of view, discussing the difference between services and goods, and considering services in an holistic way, in the context of wider socio-technical systems. I will emphasize the role of social and business-oriented services, aiming at providing conceptual tools to evaluate the global quality of services in relation to their ultimate social benefits, taking the overall impact on the organizational structure into account. In the end, I will present a first concrete step towards a unified, rigorous and principled ontology centered on the notion of service commitment, which results in useful distinctions between service, service content, service delivery and service process. Services are modeled by means of a layered set of interrelated events, with their own participants as well as temporal and spatial locations.

Nicola Guarino works at the CNR Institute for Cognitive Sciences and Technologies (ISTC-CNR), where he leads the Laboratory for Applied Ontology (LOA), a section of the Institute located in Trento. Since 1991 he has been playing a leading role in the ontology field, developing a strongly interdisciplinary approach that combines together Computer Science, Philosophy, and Linguistics, and relies on logic as a unifying paradigm. As early as 1993 he organized in Padua the first International Workshop on Formal Ontology in Conceptual Analysis and Knowledge Representation, and since then he has gained a well-known international leadership concerning the ontological foundations of conceptual modeling and knowledge engineering, and more in general the role of semantic technologies in information systems, multi-agent systems, and natural language processing. His impact is testified by the successful series of conferences on Formal Ontology in Information Systems (FOIS), a long list of widely cited research papers, and many keynote talks and invited tutorials in major conferences involving different communities. Among the best known results of his lab, the OntoClean methodology (www.loa-cnr.it/Ontoclean) and the DOLCE foundational ontology (www.loa-cnr.it/DOLCE). Current research interests include the ontology of services, e-government, and socio-technical systems. He is founder and editor-in-chief (with Mark Musen) of the international journal Applied Ontology; general chair of the international conference on Formal Ontology in Information Systems (FOIS); editorial board member of the International Journal of Semantic Web and Information Systems, the Journal of Data Semantics, and editor of the IOS Press book series Frontiers in AI and Applications. He is also founder and president of the recently established International Association for Ontology and its Applications (www.iaoa.org).

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